Acceptable Use Policy

D&V Global B.V.
Effective date: 16 August 2026 | Version 1.3

1. Introduction and Scope

This Acceptable Use Policy (“AUP“) governs the use of all services provided by D&V Global B.V., a company registered in the Netherlands (Chamber of Commerce no. 69819718, VAT no. NL858025309B01), with its registered office at Microfoonstraat 10, 1322 BN Almere, the Netherlands, including services offered under its trade names GETSERVERS.NL and SERVERSMART.NL (together, “D&V Global”, “we”, “us”).

The services covered by this AUP include, without limitation: managed hosting, virtual private servers (VPS), dedicated servers, cloud servers, colocation, infrastructure and migration services, server decommissioning, domain name registration, email services, and any related network, storage, or support services (collectively, the “Services“).

This AUP applies to every person or entity that uses the Services, including our direct customers, their employees and contractors, resellers, and any end users or sub-users who access the Services through a customer or reseller (collectively, “Users“).

This AUP forms an integral part of our Terms & Conditions (see Section 7 of the Terms & Conditions). Acceptance of this AUP is confirmed during the order process; the order confirmation and the activation notice contain a copy of, or links to, the accepted version. By using the Services, you agree to this AUP.

2. Permitted Use

The Services may be used only for lawful business purposes — and, in the case of Consumers as defined in the Terms & Conditions, lawful personal purposes — in accordance with this AUP, the Terms & Conditions, the applicable service agreement, and all applicable laws and regulations. Typical permitted uses include hosting websites and applications, running production workloads and development environments, data storage and backup, and operating email and network infrastructure for legitimate purposes.

3. Prohibited Use

Users may not use the Services, directly or indirectly, to create, upload, host, transmit, distribute, make available, or otherwise engage in the following prohibited content or conduct:

3.1 Illegal activity and harmful content

  • Any activity that violates applicable laws or regulations of the Netherlands, the European Union, or the jurisdiction in which the User operates or in which the relevant infrastructure is located;
  • Child sexual abuse material (CSAM) or any content that sexualizes or exploits minors — zero tolerance; such content is reported to the competent authorities;
  • Content or activity that incites violence, terrorism, or hatred against persons or groups;
  • Pornographic or otherwise sexually explicit content;
  • Fraud, phishing, identity theft, financial scams, pyramid or Ponzi schemes, or deceptive practices of any kind;
  • Sale or distribution of illegal goods or services, including illegal drugs, weapons, or counterfeit goods;
  • Infringement of intellectual property rights, including unauthorized distribution of copyrighted material, pirated software, or circumvention tools;
  • Violation of privacy or data protection laws, including unlawful collection, processing, or publication of personal data.

3.2 Network and system abuse

  • Distribution of malware, viruses, ransomware, trojans, or any malicious code;
  • Unauthorized access or attempts to access systems, networks, or data (hacking), or interception of traffic;
  • Unauthorized security testing of systems or networks, including port scanning or vulnerability scanning — testing of systems controlled by the User, or testing expressly authorized by the owner of the target systems, is permitted;
  • Denial-of-service (DoS/DDoS) attacks, or operating infrastructure used to launch or control such attacks (including botnets and command-and-control servers);
  • IP address or email header spoofing, forging of message headers or network identifiers;
  • Operating open mail relays, open DNS resolvers, open proxies, or other services that can be abused by third parties;
  • Sending unsolicited, deceptive, or otherwise unlawful bulk communications via any protocol (spam), or hosting content advertised through spam (“spamvertising”);
  • Any activity that degrades the integrity, security, or availability of our network, systems, or the services of other Users or third parties, including excessive resource consumption in breach of the applicable service plan.

3.3 Restricted and high-risk activities

The following activities are permitted only with our prior written approval and, where required, proof of applicable licences or authorizations:

  • Financial services subject to licensing or regulatory supervision (e.g. payment processing, exchange services, investment services);
  • Online gambling, betting, or lottery services;
  • Cryptocurrency mining and blockchain node operation at scale;
  • Bulk email marketing platforms and mass-mailing infrastructure — subject in all cases to demonstrable recipient consent (opt-in), a functioning unsubscribe mechanism, accurate sender identification and message headers, and compliance with applicable anti-spam law;
  • Anonymization services such as public VPN exit nodes or Tor exit relays.

A written approval granted under this Section 3.3 constitutes a limited exception to the corresponding prohibition in Section 3.2, subject to the conditions stated in that approval. We may refuse or withdraw approval for any high-risk activity where it creates disproportionate legal, security, or reputational risk. Withdrawal of a previously granted approval will be communicated with reasons and with a reasonable transition period, except where immediate action is required by law or by the nature of the risk.

4. Compliance with Laws and Sanctions

Users must at all times comply with all laws and regulations applicable to their use of the Services, including data protection law (GDPR), e-commerce and consumer protection law, export control law, and anti-money-laundering law.

Users must comply with all trade and economic sanctions and export control regimes applicable to them, including those of the European Union, the United Nations, and the Netherlands, and — to the extent applicable to D&V Global, the User, the transaction, or the provision of the Services — those of other jurisdictions such as the United Kingdom and the United States. The Services may not be used by or for the benefit of any person or entity that is a designated or sanctioned party under an applicable regime, nor in any country or territory subject to a comprehensive embargo applicable to the transaction, nor for any purpose prohibited by applicable export control law.

We reserve the right to verify compliance with this Section, to screen customers against applicable sanctions lists, to request reasonable supporting information, and to refuse, suspend, or terminate the Services where required by applicable sanctions law.

5. Responsibility for Third Parties and Sub-Users

Customers are fully responsible for all use of the Services made through their accounts, including use by their employees, contractors, clients, end users, and sub-users. Customers who resell the Services or provide access to third parties must impose acceptable-use obligations on those third parties that are at least as protective as this AUP, and must enforce them.

A violation of this AUP by a customer’s end user or sub-user is treated as a violation by the customer. Customers must promptly investigate and remedy abuse originating from their accounts and cooperate with us in handling abuse complaints.

6. Reporting Illegal Content and Abuse (Notice and Action)

To the extent that D&V Global provides hosting services within the meaning of Regulation (EU) 2022/2065 (Digital Services Act), it acts as a provider of hosting services under that Regulation. Any person or entity may notify us of specific content hosted on our infrastructure that they consider illegal, and any abuse originating from our network, by contacting:

abuse@dv-global.nl

To allow us to assess a notice, please include:

  • an explanation of why you consider the content illegal or abusive;
  • the exact electronic location of the content (URL(s)) or, for network abuse, relevant evidence such as log extracts, message headers, and timestamps in UTC;
  • your name and email address (except for reports concerning child sexual abuse material, which may be submitted anonymously);
  • a statement that you believe in good faith that the information in the notice is accurate and complete.

We handle notices as follows:

  1. Confirmation of receipt. We confirm receipt of the notice without undue delay (where contact details have been provided).
  2. Assessment. We assess the notice in a timely, diligent, non-arbitrary, and objective manner. We may request additional information and, where appropriate, forward the notice to the customer concerned for a response.
  3. Decision. We inform the notifier and, where content is removed or disabled, the affected customer of our decision and the reasons for it, except where we are legally prevented from doing so.
  4. Contesting a decision. Both the notifier and the affected customer may contest our decision by replying to the decision email with reasons within 14 days. The complaint will be reviewed with due care and, where practicable, by a person not involved in the original decision, and we will communicate the outcome with reasons. This procedure is without prejudice to any judicial remedies available under applicable law.

Manifestly illegal content — including CSAM, malware distribution, and active phishing — may be removed or disabled immediately upon detection or receipt of a credible notice.

7. Monitoring and Enforcement

We do not have a general obligation to monitor content and do not systematically monitor the content stored or transmitted by Users. However, we reserve the right to monitor network traffic patterns, resource usage, and service integrity, and to investigate suspected violations of this AUP, including on the basis of abuse reports, notices under Section 6, orders of competent authorities, or automated abuse detection. Automated systems may be used to identify malware signatures, spam, denial-of-service traffic, and anomalous network activity. Except for temporary measures necessary to contain an immediate threat, material suspension and termination decisions are subject to human review.

If we determine, acting reasonably, that a User has violated this AUP, we will take objective and proportionate measures appropriate to the severity, duration, and recurrence of the violation. Depending on the circumstances, such measures may include:

  • issuing a warning and requesting remediation within a stated period;
  • requiring removal of specific content, or removing or disabling access to specific content;
  • filtering or blocking specific traffic, ports, or services;
  • suspending or restricting the affected Services in whole or in part;
  • terminating the Services and the underlying agreement in cases of serious or repeated violations;
  • reporting activity to competent supervisory or law enforcement authorities where required or appropriate.

Except in urgent cases — including ongoing attacks, malware distribution, child sexual abuse material, sanctions violations, or where prior notice is prohibited by law or would frustrate an investigation — we will give the User prior notice of the intended measure, stating the reasons and, where remediation is possible, a reasonable period to remedy the violation. In urgent cases, we will notify the User with reasons as soon as reasonably possible after the measure is taken. Users may contest enforcement measures through the procedure described in Section 6.

The commercial consequences of AUP violations — including the continued obligation to pay fees during suspension, liability for damages, and indemnification for third-party claims — are governed by Section 7 of the Terms & Conditions.

8. Changes to This Policy

We may update this AUP from time to time to reflect legal, technical, or business developments. Material changes will be announced at least 30 days before they take effect, by email to the customer’s registered address or through the customer portal. Changes required by law, and changes that do not disadvantage Users, may take effect upon publication. The current version is always available on this page.

9. Contact

D&V Global B.V.
Microfoonstraat 10, 1322 BN Almere, the Netherlands
Chamber of Commerce (KvK): 69819718 | VAT: NL858025309B01
Abuse and illegal content notices: abuse@dv-global.nl
Technical support: support@getservers.nl
General inquiries: office@dv-global.nl